Online diabetes training for health and social care staff
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Frequently asked questions /
Frequently asked questions
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What is CDEP?
CDEP is an online diabetes training tool for people working in the health and social care services.
CDEP is designed to:- boost people's knowledge, confidence and guideline familiarity.
- be done in 'bite-sized' chunks fitting into your busy life.
- accessed from a computer, mobile phone or tablet.
Each topic completed generates a:- certificate
- reflection document and
- CDEP rewards.
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How do I register for CDEP?
Registration is completed online -> www.cdep.org.uk.
If you have been given a special registration key code to give you free access to CDEP, please make sure you have it when you register otherwise you will be automatically passed through to PayPal for payment.
If you have any problems or require support, please contact CDEP.
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How much does CDEP cost?
CDEP is FREE to many health and social care staff who work within many of the ICBs in England and through Wales due to funding provided by local stakeholders.
Should you work outside these areas, you are welcome to self-fund your own CDEP registration.
CDEP costs £25.00 for access to all training content:- CDEP accounts are valid for 12 months from the date payment is made via our online payment system.
- New topics or content developed and any topic updates will be automatically added free of charge.
- Should someone pay for access but change their minds, they can contact CDEP to apply for a refund. Each request will be considered on a case-by-case basis. No refunds are offered for accounts where training has already commenced.
Pay-as-you-go option - £5.00 per topic:- You can choose to purchase a single topic.
- Access to that specific topic will be valid for 12 months from the date payment is made via our online payment system.
- Any new content and updates will be automatically added free of charge to the purchased topic.
- Should someone pay for access but change their minds, they can contact CDEP to apply for a refund. Each request will be considered on a case-by-case basis. No refunds are offered for accounts where training has already commenced
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Bulk purchase discounts available for NHS organisations
CDEP offers significant discounts to organisations who wish to purchase bulk licences for health and social care staff training.
Discounts available depending on the number of licences purchased:- 01-24 licences = £25.00 each
- 25-74 licences = £23.75 each
- 75-199 licences = £22.50 each
- 200-499 licences = £21.25 each
- 500-999 licences = £15.00 each
- 1000 or more licences = £10.00 each
Included in the Terms of Purchase:- All registrations are valid for 12 months from the date of individual registration on the CDEP website and not from the bulk purchase date.
- All new features and content developed during the registration period will be added to all CDEP accounts free of charge.
- Extensive reporting on staff uptake and utilisation is provided via our CDEP reporting dashboard.
- Teleconference meetings for the promotion and training of CDEP with identified staff members can be offered if required. These meetings need to be arranged and co-ordinated by the purchaser.
- Promotion material for the purchaser to utilise to support uptake is provided.
- Email and online chat support is available as/when required
Please contact Candice Ward, CDEP lead, if you wish to discuss your organisation's diabetes education requirements and have a live demonstration of CDEP. -
Which health and social care staff are eligible for FREE access to CDEP?
This list is updated regularly as new areas commission CDEP to deliver online diabetes staff training.
ENGLAND:
Many ICBs and other organisations in England are now offering CDEP as one of their diabetes education tools for staff.
Targeted healthcare staff working within these areas are eligible for FREE access to CDEP at the point of registration.Localities (in alphabetical order):
- Airedale NHS Foundation Trust
- Barking and Dagenham
- Barnsley
- Barnsley Hospital NHS Foundation Trust
- Bedfordshire Hospitals NHS Trust
- Bedfordshire
- Berkshire Healthcare NHS Foundation Trust
- Bexley
- Bradford District and Craven
- Bradford District Care NHS Foundation Trust
- Bromley
- Calderdale
- Calderdale and Huddersfield NHS Foundation Trust
- Cambridge University Hospital NHS Foundation Trust
- Cambridgeshire Community NHS Trust (Luton)
- Cambridgeshire and Peterborough NHS Foundation Trust
- Croydon
- Croydon Health Services NHS Trust
- Derbyshire Community Health Services NHS FT
- Devon
- Doncaster
- Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
- Dorset
- Dorset County Hospital NHS Foundation Trust
- Dorset Healthcare University NHS Foundation Trust
- East Suffolk and North Essex NHS Foundation Trust
- Fareham and Gosport
- Frimley
- Frimley Health NHS Foundation Trust
- Gloucestershire
- Gloucestershire Health and Care NHS Foundation Trust
- Great Yarmouth and Waveney
- Greenwich
- Guys and St Thomas NHS Foundation Trust
- Hampshire Hospitals NHS Foundation Trust
- Herts Valley
- Isle of Wight
- Isle of Wight NHS Trust
- James Paget University Hospitals NHS Trust
- Kings College Hospital NHS Foundation Trust
- Kingston
- Kingston Hospitals NHS Foundation Trust
- Kirklees
- Kirklees Health and Care Partnership
- Lambeth
- Leeds
- Lewisham
- Lewisham and Greenwich NHS Trust
- Luton
- Merton
- Milton Keynes
- Norfolk and Norwich University Hospital NHS Foundation Trust
- Norfolk and Community Health and Care NHS Trust
- Norfolk and Suffolk NHS Foundation Trust
- North Hampshire
- North Norfolk
- North West Anglia NHS Foundation Trust
- Norwich
- Nottingham Citycare Partnership
- Nottingham University Hospitals NHS Foundation Trust
- Nottingham Healthcare NHS Foundation Trust
- Nottinghamshire
- Oxleas NHS Foundation Trust
- PICS - Primary Integrated Care Services
- Practice Plus Group
- Portsmouth Hospitals NHS Foundation Trust
- Queen Elizabeth Hospital, Kings Lynn NHS Foundation Trust
- Richmond
- Rotherham
- Rotherham, Doncaster and South Humber NHS Foundation Trust
- Sheffield
- Sheffield Children's NHS Foundation Trust
- Sheffield Health and Social Care NHS Foundation Trust
- Sheffield Teaching Hospitals NHS Foundation Trust
- Solent NHS Trust
- Somerset
- Somerset NHS Foundation Trust
- Southampton
- South Devon and Torbay
- South Eastern Hampshire
- South Norfolk
- South Yorkshire
- Southwark
- Surrey Downs Health and Care NHS Trust
- Sutton
- Sussex Community NHS Foundation Trust
- University Hospitals Dorset NHS Foundation Trust
- University Hospitals Plymouth NHS Trust
- University Hospitals Southampton NHS Foundation Trust
- Wakefield
- Wandsworth
- West Hampshire
- West Norfolk
- Xyla Health & Wellbeing
WALES:All staff working within the 7 Welsh Health Boards are eligible.
If you work for the NHS within one of the above areas and wish to find out if you are eligible for free access to CDEP, please contact us. -
What CDEP registration level should I register at for the role I work in?
CDEP's registration levels mirror the different levels of competencies detailed in the National Diabetes Competency Framework documents.
Please note: the "Integrated career and competency framework for pharmacists in diabetes" are matched against our intermediate to diabetes expert levels.The CDEP levels are:
1) Core - Minimum level for any staff working with people living with diabetes. Healthcare Assistant, Dietetic Assistant, Podiatry Assistant, Pharmacy Assistant, Personal Assistant, Occupational Therapy Assistant, Nurse Associate, Carer, Health Coach, Community Care Practitioner, Well-being Practitioner, Reablement Worker, Social Worker, Home Care Support Worker, Support Worker, Teacher, Child Minder, Play Therapist, Psychologist, Orthotists, Optometrists, Retinal Screeners, Ambulance Technician, Prison Officer, Receptionist, Porter, Plaster Technician, Phlebotomists, Student studying in the field of healthcare, etc.
2) Intermediate - Roles that have regular contact with people living with diabetes but are not diabetes specialists. Ward Nurse, Midwife, Practice Nurse, Residential Home Nurse, Prison Nurse, Mental Health Nurse, District Nurses, Minor Injury Nurses, School Nurse, Paramedics, A&E Staff, GP, House Officer, Registrars, Consultants, Surgeons, Anaesthetics, Dietitian, Physiotherapist, OT, SALT, Podiatrist, Matrons, Discharge Lounge Staff, Day Case Surgery Nurse, Pharmacist, Psychiatrist, etc.
3) Diabetes Specialist - Roles that directly support people in managing their diabetes. Practice Nurses with a special interest in diabetes, GPs with a special interest in diabetes, Diabetes Dietitian / Nurse / Midwife, Pharmacist with a special interest in diabetes, Podiatrist working in diabetes foot protection or MDT foot clinics, etc.
4) Diabetes Expert - Roles that intensively support people managing their diabetes in complex situations. Diabetes Specialist Nurse / Dietitian / Pharmacist / Registrar / Consultant, etc.
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What if I pick the wrong level or want to increase my CDEP registration level?
You will be asked to pick from one of 4 registration levels when you create your CDEP account.
- Core
- Intermediate
- Diabetes Specialist
- Diabetes Expert
This level will determine what topics and competencies within those topics you are offered by CDEP.
If you discover you have picked the wrong diabetes level for your role at registration or wish to change your level at a later stage, you can amend your level in the 'my account' section.
'My account' can be accessed via the link in the top right-hand corner of the page once you have logged in. -
Where do I start?
You can start with any topic, in the order you choose; for example you may have want to start with a subject that you feel more confident with or you may be managing a patient at the moment and feel you would like to learn more about a specific issue to better support them.
You do not have to complete all topics, if you do not wish to. Each topic is free standing.
After a topic is successfully completed, you will be issued with a topic certificate with the relevant CPD time for that topic. Each topic certificate is valid for 2 years from the date of issue.
A topic reflection document is also generated. -
Where do the diabetes competencies come from?
In the main, they are derived from 4 UK-based diabetes competency frameworks namely:
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Who or what determines the diabetes knowledge level?
- You will be asked to choose an appropriate knowledge level (core, intermediate, diabetes specialist or diabetes expert) when you register.
- This level should be chosen according to your role and level of contact with people living with diabetes.
- For example, if you are a practice nurse who delivers diabetes care in general practice, the appropriate level for your role may be diabetes specialist (which correlates to level 3 in the national diabetes frameworks).
- The national diabetes competencies within a topic in the framework are accumulative, so someone for example at a diabetes specialist level will need to demonstrate competencies at core, intermediate and diabetes specialist levels.
- You are able to change this level in 'My Account' and 'Update my Details'.
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What internet browser is best to use for CDEP?
We recommend that you do not use an out-of-date internet browser such as Internet Explorer.
CDEP will work on these versions, but as Microsoft no longer supports these versions the user experience may be poor.
For the best user experience, please choose an internet browser such as:
- Chrome
- Firefox
- Microsoft Edge
- Safari
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How will my diabetes knowledge be tested?
Core and intermediate levels are assessed by completion of a range of multiple choice quizzes; each competency is mapped to a series of questions;
Higher levels of competency / skills (diabetes specialist and diabetes expert) will involve demonstration of a skill through case studies and other methods.
All levels are accumulative as per the Diabetes Competency Framework, so roles requiring a higher level of diabetes competencies will still need to complete the lower levels prior to embarking on these more advanced levels.
CDEP automatically offers you all the relevant and available levels and topics suitable to your diabetes skills level you selected during the registration process.
You are able to change your CDEP registration level at any time in 'my account' section of the website.
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What is the CDEP pass mark?
80% pass mark, for all competencies tested in the multiple choice question format, is required as staff need to demonstrate pure knowledge in these assessments.
Each multiple choice question series (quiz) can be taken up to 3 time before the competency is locked.
Each time the quiz is taken a new series of questions are asked.
Once the competency is locked, a relevant resource needs to be accessed via the resource library in order to unlock the competency again before further attempts can be made.
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When will I get a certificate?
You will be able to generate a certificate from the website once you have successfully completed all the competencies within that topic.
You will also be asked to complete an evaluation of the learning experience relating to that specific topic that CDEP uses to monitor the overall impact of CDEP and how best to improve the experience offered.
Average time taken to complete a topic is then documented as topic-specific diabetes continuous professional development (CPD) time on the relevant certificate.
Certificates are valid for 2 years from the date of completion due to the ongoing development of new treatments and continual evolution of diabetes care.
Certificates can be printed, emailed or saved when you are logged into the CDEP website and are stored for future reference under the 'My Learning' tab.
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Why is my topic certificate showing a different diabetes level to what I registered at?
The CDEP diabetes level, chosen at registration or amended by updating your account details, triggers the platform to offer you all the available topics and competencies within topics that meet that level.
The diabetes competency levels are accumulative, as per the national diabetes competency frameworks, so for example, diabetes specialists have to demonstrate core and intermediate levels as well as they own to gain a certificate at diabetes specialist.
The topic certificate states to which level you have successfully demonstrated topic-specific competencies and not the registration level you have selected, which is why your CDEP registration level may differ from your diabetes level on some topic certificates.
Some CDEP topics do not contain all 4 diabetes competencies levels as they are either more specialist, so may not have core and intermediate level or are aimed at general awareness raising, so may only have a core and intermediate level.
CDEP is also an ever-evolving platform and we are continually generating new functionality and new topic levels. As these new features are added you will be able to generate new certificates to demonstrate competency at the higher levels should you wish to.
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Why has my account has been archived?
Unused CDEP accounts are classified as being 'inactive' and are archived after 6 months.
To prevent an account being archived, please start CDEP as soon as possible (i.e. undertake at least 1 section of a topic) ... this lets us know you are interested and wish to keep the account.
But don't worry, if your account has been archived while you have been away (e.g. on maternity leave or extended leave) you are able to re-activate it by attempting at least 1 section within a topic (ie reaching the results page).
Once an account is active, it will never be archived.
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What are the numbers next to the resources?
Our resource library is now very extensive and continues to grow daily. We have therefore tried to make it easier for you by grading the resources according to the CDEP registration level you would have registered yourself against when you created your account.
CDEP registrations levels are:
1 = Core (minimum level for working with people living with diabetes)
2 = Intermediate (roles that have regular contact with people living with diabetes)
3 = Diabetes specialist (roles that directly support people managing their diabetes)
4 = Diabetes expert (roles that intensively support complex patients with diabetes)
Therefore core resources are great for a brief explanation of the subject or a nice patient resource that you could direct people living with diabetes to. As the levels increase, so does the detail and depth of the resource. This does not mean that a diabetes specialist resource may not be of interest to someone at intermediate level or visa versa. However it does mean that we would expect that level of understanding as a MINIMUM for the corresponding CDEP registration level.
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How will I know what answers I got right or wrong?
At the end of each competency, you will be shown the correct answers to the questions.
A green tick will be shown for each correct answer.Below each question, CDEP will indicate if you answered the question correctly or not.
Relevant resources linked to the competency are show at the bottom of the page should you wish to review them.
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Can I have more than 1 chance at taking the test?
Yes; if on your third attempt, you are still unable to answer the questions, the competency will be locked and you will be directed to the resources associated with that competency.
Having viewed one or more of the resources, the competency will be unlocked and you may again re-take the quiz.
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How long will it take complete a topic?
The short answer is: it varies!
This is because each topic contains a different number of competencies, individuals differ in their knowledge in a particular subject, in their pace of learning, familiarity with their IT device and the CDEP website as well as their reading speed.
We continually monitor the average length of time taken to complete the individual quizzes within each competency and therefore the topic as a whole. Average time taken to complete a topic is then documented as topic-specific diabetes continuous professional development (CPD) time on the relevant certificate. If all 20 currently offered topics are completed a total of 30 hours of diabetes CPD time can be claimed.
Our largest topic to date is the QoF Nutrition and Physical Activity topic with 47 competencies to complete. One of the practice nurses, who is one of our tester of the e-learning topics prior to their public launch and therefore is very familiar with the site, was able to successfully complete this topic in 2 hours. A local GP commented 'it was v long that's for sure but thorough no doubt. Certainly took me more than the 2hrs your colleague whizzed thru it! That said it is comprehensive and resources excellent, and I think all GPs and nurses will benefit considerably by ploughing thru it.'
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Can I access CDEP from home?
You can log onto CDEP from any internet-enabled smartphone, tablet or desktop computer that has access to the internet.
CDEP has a mobile responsive website which offers a fantastic user experience from any device.
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If I need help, who do I contact?
Please reach out to us at info@cdep.org.uk
We welcome any feedback or comments on any aspect of this e-learning site as we are keen to continue improving and developing it further.
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Who sees my data?
The detailed data is only viewed by the CDEP core team for troubleshooting and general evaluation purposes. All published data will be aggregated and can not be traced back to the individual.
If an organisation has purchased bulk registrations to allow their staff free access at the point of registration, CDEP provides the organisation with access to a secure online reporting portal through which they can monitor CDEP uptake and activity. The relevant named individual within the organisation is granted access to view their staffing cohort. Staff are not identified by name, unless consent is granted.
The data provided via the online reporting portal includes basic information such as:
- number of staff registered,
- their job roles as well as
- places of work,
- their chosen CDEP level,
- date registered and date they commenced CDEP,
- the number of topics attempted and
- number completed as well as
- the names of those topics completed.
Aggregated data is also shown to help focus local diabetes education and training strategies as well as evaluate the impact of CDEP such as
- average number of attempts per topic,
- average number of attempts per competency and
- average CDEP evaluation as well as
- anonymised verbatim feedback.
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Which organisations endorse or accredit CDEP?
CDEP has successfully gained endorsement or accreditation from (in alphabetical order):
- British Dietetic Association (BDA) - valid until October 2023
- Diabetes UK - valid indefinitely.
- Royal College of Nursing (RCN) - valid until the May 2025
Accreditation / Endorsement applies only to the educational content of the e-learning and not to any product. Accrediting organisations cannot confirm competence of any practitioner.It is CDEP's intention to seek ongoing re-endorsement and re-accreditation from all current organisations and to continue to seek new endorsement and / or accreditation opportunities from relevant bodies as appropriate.
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How will data be presented in public reports?
All published reports from CDEP will only contain anonymised data and aggregated to a level in which specific individuals, organisations and/or GP practices cannot be identified.
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How is my data protected?
Each individual account is protected by a username (email address – which can only be used once to create a single account) and password (minimum 6 characters with letters and numbers). No account sharing is allowed. Passwords are created by the account holder and can be changed as/when required directly on the site. Passwords are encrypted when saved on the server so they can not be seen by CDEP staff or our hosting company.
All accounts have a unique ID code allocated to them to track their activity so that data integrity is maintained and monitored. All data is securely stored on a reputable server in line with data protection act. The CDEP website is hosted by 1&1 and the details of the security they provide can be found if you click on this link https://www.1and1.co.uk/web-hosting#security. The website itself also runs on secure encryption via https.
The confidentiality of our users is the utmost importance to us. CDEP’s aim is that people feel free to take up the learning opportunities, attempt new topics, potentially make mistakes and in so doing learn from them without the fear of their data being disclosed. To this end, we only ever disclose a small amount of data to bulk purchasing organisations regarding their specific cohort of accounts to allow these organisations to monitor uptake and utilisation as part of their evaluation of the return to purchase. No identifiable data will ever be shared with any other party.
We do publish CDEP outcome data, but all data is anonymised and averaged across the user population and therefore can not be traced back to an individual. Access to the administrative side of the CDEP website is restricted via username and password protection (as per the public-facing side of the site) and only authorised CDEP core staff have been granted the right to access, alter, disclose or delete any data on the website.
